Shipping policy

Stag & Clover Tea Company Shipping Policy

Thank you for choosing Stag & Clover Tea Company! We are committed to providing you with the finest teas and a smooth shipping experience. Please review our shipping policy below:

Processing Time:

  • Orders are typically processed within 1-2 business days.
  • Processing time may be longer during peak seasons (holidays, special promotions) or due to unforeseen circumstances. You will be notified of any significant delays.

Shipping Rates & Carriers:

  • We offer a variety of shipping options to meet your needs. Shipping rates are calculated at checkout based on the weight of your order, destination, and chosen shipping method.
  • We primarily use USPS, for shipping within the United States, North America. We may use other carriers for international shipments.
  • You can view the available shipping options and their associated costs during the checkout process before completing your order.

Shipping Destinations:

  • We currently ship to [List Areas - e.g., the United States, Canada, select international locations]. Please contact us at info@stagandclover.com if you are interested in shipping to a location not listed, and we will do our best to accommodate your request.
  • We currently ship only within the United States.

Shipping Times:

  • Shipping times vary depending on your location and chosen shipping method.
  • Estimated delivery times are provided by the carrier and are not guaranteed by Stag & Clover Tea Company.
  • You can track your package using the tracking number provided in your shipping confirmation email.

Shipping Confirmation & Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  • You can use this tracking number to monitor the progress of your shipment on the carrier's website.   

Shipping Address:

  • Please ensure that you provide a complete and accurate shipping address at checkout.
  • Stag & Clover Tea Company is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If an order needs to be reshipped due to an address error, additional shipping charges will apply.

Damaged or Lost Shipments:

  • In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at info@stagandclover.com within 3 days of receiving your order.
  • Please provide your order number and any relevant information, such as photos of the damage.
  • We will work with the shipping carrier to resolve the issue and ensure you receive your order in good condition. This may include reshipment or a refund.

Questions:

If you have any questions regarding our shipping policy, please contact us at info@stagandclover.com

Thank you for your business!

The Stag & Clover Tea Company Team